The Comprehensive Guide to Mattress Store

The Comprehensive Guide to Mattress Store

This article serves as your one-stop guide to understanding everything about mattress stores. We have taken the time to compile the ten most frequently asked questions and provided detailed responses for each. This guide is not just about providing answers, it is about enriching your knowledge and helping you make the best decisions when you decide to buy your next mattress.

Table of Contents

  • What makes a good mattress store?
  • How do mattress stores compare to online retailers?
  • Are mattresses at stores overpriced?
  • What are the benefits of trying a mattress at a store?
  • What are the common mistakes people make when buying a mattress from a store?
  • Do mattress stores offer warranties or guarantees?
  • Can you negotiate prices at a mattress store?
  • How are mattresses at a store delivered?
  • What should I consider when choosing a mattress at a store?
  • What are some red flags to watch for at mattress stores?
  • FAQs
  • Conclusion

What Makes a Good Mattress Store?

A good mattress store is characterized by several factors. It starts with the availability of a variety of mattresses to cater to different customer preferences. You can expect to find different types of mattresses including innerspring, memory foam, hybrid, and latex mattresses.

Good mattress stores also prioritize customer service. They understand that buying a mattress is a significant investment and offer adequate support to help customers make the best decisions. They have knowledgeable staff that is not only well-versed in the product offerings, but also understand the importance of a good sleep system and the role of a mattress in ensuring quality sleep.

Additionally, a good mattress store offers competitive pricing. While pricing may vary depending on the specific type of mattress and its features, the best mattress stores ensure that their prices are fair and reflective of the mattress’s quality.

One of the unique features of top mattress stores is the possibility to test the mattresses. This hands-on experience allows customers to get a feel of the mattress before making a purchase decision.

Another distinguishing feature of a good mattress store is the availability of customer-friendly policies. This includes return policies, warranty, and delivery services. A good mattress store will clearly communicate these policies to customers to avoid any future misunderstandings.

Finally, the reputation of a mattress store also comes into play. A store that has positive reviews and feedback from past customers indicates a high level of reliability and customer satisfaction.

How Do Mattress Stores Compare to Online Retailers?

Mattress stores and online retailers each offer unique shopping experiences, and they both have their pros and cons.

One significant advantage of mattress stores is the opportunity to test the mattress before purchasing. Customers can lie down, roll around, and get a genuine feel for the comfort and support level of the mattresses, something which is impossible when shopping online.

That being said, online retailers often have wider variety due to the absence of physical space limitations. Online shopping also offers the convenience of shopping at any time and from anywhere. Plus, the prices can often be lower due to reduced overhead costs.

In terms of customer service, good mattress stores usually have the upper hand. The in-person interaction allows for personalized service and immediate answers to any questions or concerns.

On the other hand, online retailers provide detailed product descriptions, customer reviews, and often have chat support for customer inquiries. It’s worth mentioning that more and more online mattress companies are offering generous sleep trial periods, which can somewhat compensate for the inability to try before you buy.

Regarding delivery, most mattress stores provide delivery services to your doorstep, and some even offer to set up the new mattress and dispose of the old one. In comparison, online retailers typically ship the mattress in a compact box, which customers have to unpack and set up themselves.

Ultimately, the choice between a mattress store and an online retailer will depend on your personal preferences, priorities, and comfort level with online purchases.

Are Mattresses at Stores Overpriced?

The perception that mattresses at stores are overpriced is largely dependent on various factors. One crucial factor to consider is the quality of the mattress. High-quality mattresses, often characterized by durability, superior construction, and advanced features, are typically more expensive. Thus, the price might reflect the value that the mattress offers.

Another aspect to consider is the overhead costs that mattress stores have to cover, such as rent, utilities, and staffing. These costs often lead to higher prices compared to online retailers who do not have to factor in these expenses.

That said, it’s not uncommon to find affordable mattresses in physical stores, especially during sales events. These occasions might offer significant discounts that can make buying from a store cheaper than purchasing online.

It’s also worth noting that mattress stores often provide additional services, such as old mattress removal, delivery, and sometimes even installation. These added conveniences might justify the higher prices seen in stores.

However, it’s always important to do your research, compare prices, and consider the value you’re getting for the price. Remember that a mattress is a long-term investment in your sleep health, so it’s worth spending a bit more for quality.

What Are the Benefits of Trying a Mattress at a Store?

The benefit of trying a mattress at a store lies in the opportunity to assess the mattress personally. You can check the comfort level, the firmness, the size, and even the smell of the mattress.

Firstly, comfort is a very personal aspect when it comes to mattresses. What might be comfortable for one person might not be for another. Testing a mattress allows you to determine if it suits your comfort preferences.

Firmness is another crucial factor to check. Mattresses come in different firmness levels, including soft, medium, and firm. Your sleeping position, weight, and personal preference will determine the ideal firmness for you.

When it comes to size, testing the mattress in the store can give you a real sense of its dimensions. You can determine if it’s the right size for your height, if it can accommodate you and your partner comfortably, or if it will fit well in your bedroom.

Lastly, some mattresses, especially memory foam mattresses, might have a distinctive smell when new, known as off-gassing. While this smell usually dissipates within a few days, some people might find it bothersome. Testing the mattress in the store can give you a sense of whether the smell is something you can tolerate.

In conclusion, trying a mattress at a store provides you with firsthand experience that can guide your purchase decision, reducing the risk of dissatisfaction after buying.

What Are the Common Mistakes People Make When Buying a Mattress from a Store?

While buying a mattress from a store comes with many benefits, it also presents opportunities for mistakes. Here are some common mistakes people make when purchasing a mattress from a store.

  1. Not Testing the Mattress: One of the main advantages of buying from a store is the ability to test the mattress. Skipping this step can lead to dissatisfaction with the mattress.
  2. Ignoring Return Policies: Sometimes, what feels comfortable in the store might not feel the same at home. It’s essential to understand the store’s return policy before making a purchase.
  3. Not Checking the Warranty: Mattresses are a significant investment. Therefore, you should ensure your investment is protected by a good warranty.
  4. Falling for Sales Pitches: It’s easy to be swayed by salespeople pushing for a sale. Remember to stick to your preferences and needs rather than getting convinced by a sales pitch.
  5. Neglecting to Measure: Always measure your bed frame or the space where you plan to place your mattress. The last thing you want is a mattress that doesn’t fit.
  6. Overlooking the Foundation: The support base for your mattress is crucial for its performance and longevity. Make sure to consider what foundation will work best with your chosen mattress.
  7. Rushing the Purchase: Take your time to explore various options, do your research, and avoid rushing into buying a mattress.
  8. Not Considering the Delivery Options: Make sure you understand the delivery options, costs, and if the store offers services like old mattress removal.

By avoiding these mistakes, you can ensure a smoother and more satisfying mattress shopping experience.

Do Mattress Stores Offer Warranties or Guarantees?

Yes, most mattress stores offer warranties on their mattresses. The length and terms of these warranties can vary greatly depending on the brand and the specific model of the mattress.

A warranty is a promise from the manufacturer that they will repair or replace the mattress if there are any defects in material or workmanship within a specified period. This period can range anywhere from a few years to a lifetime warranty.

However, it’s important to note that most warranties only cover specific defects, such as sagging beyond a certain depth, and do not cover normal wear and tear, or damage caused by improper use or handling.

Some stores may also offer a comfort guarantee or sleep trial. This is a period during which you can return the mattress if you’re not satisfied with its comfort or support. The length of this trial period can vary, but it’s typically around 100 nights. There may be certain conditions to this trial, such as a mandatory break-in period, or fees for return shipping or restocking.

It’s crucial to carefully read and understand the terms of both the warranty and the comfort guarantee before making your purchase.

Can You Negotiate Prices at a Mattress Store?

The ability to negotiate prices at a mattress store largely depends on the store’s policies. Some stores have fixed prices, while others might be open to price negotiations.

In cases where negotiation is possible, it can be a great way to get a better deal on your mattress. However, it’s important to approach this process respectfully and reasonably. Here are a few tips to negotiate effectively:

  • Do Your Research: Know the average prices of the mattress you’re interested in. This knowledge will give you a solid starting point for negotiation.
  • Be Respectful: Remember, the salesperson is doing their job. Keep the conversation friendly and professional.
  • Ask About Extras: If the salesperson can’t move on the price, they might be able to throw in some extras, like a mattress protector or pillows, for free.
  • Be Ready to Walk Away: If you can’t get the deal you want, be ready to walk away and try elsewhere.

Remember, not all mattress stores or salespeople will be open to negotiation, and that’s okay. It’s still worth asking—you never know, you might get a better deal!

How Are Mattresses at a Store Delivered?

Most mattress stores offer delivery services to their customers. However, the specifics of these services can vary from store to store.

Some stores offer free delivery, while others charge a fee. It’s important to clarify this before making a purchase.

In terms of the delivery process, most stores will deliver the mattress to your doorstep. Some stores offer additional services such as setting up the new mattress and disposing of the old one. This can be particularly helpful if you don’t have the means to transport your old mattress for disposal.

Additionally, some stores offer “white glove” delivery services. This usually includes the delivery, unboxing, and setup of the new mattress, plus the removal of all packaging materials.

Remember to ask about the store’s delivery policies, including costs, delivery times, and any additional services they might offer.

What Should I Consider When Choosing a Mattress at a Store?

Choosing a mattress at a store involves several considerations to ensure you get a mattress that meets your needs and preferences. Here are some factors to consider:

  1. Size: Ensure the mattress fits your bed frame and is appropriate for your height and the number of people who will be using it.
  2. Type: Mattresses come in various types including innerspring, memory foam, latex, and hybrids. Each type has its advantages and may be suitable for different kinds of sleepers.
  3. Firmness: The ideal firmness depends on your sleeping position, weight, and personal preference.
  4. Sleeping Position: Side sleepers typically need a softer mattress to cushion their pressure points, while stomach and back sleepers usually need a firmer mattress for adequate support.
  5. Budget: Mattresses come in a wide range of prices. Determine your budget before you start shopping.
  6. Test the Mattress: Take advantage of being at the store to lie down on the mattress. This can help you assess its comfort and support.
  7. Read Reviews: Customer reviews can provide insights into the longevity and performance of the mattress.
  8. Warranty and Return Policy: These can protect your purchase and provide peace of mind.

By considering these factors, you can increase the chances of choosing a mattress that provides you with restful and restorative sleep.

What Are Some Red Flags to Watch for at Mattress Stores?

While many mattress stores offer excellent products and services, there are some red flags you should be aware of to ensure you’re getting the best value for your money.

  1. High-Pressure Sales Tactics: If a salesperson is pushing you to make a purchase quickly, it’s a red flag. A good salesperson will give you the space and time you need to make an informed decision.
  2. Lack of Information: If the store or salesperson can’t provide essential information about the mattresses, such as the materials used or the warranty details, it might be a sign of poor customer service.
  3. Too-Good-To-Be-True Deals: While sales and discounts are common, be wary of deals that seem too good to be true. They often are.
  4. Poor Reputation: Look for online reviews about the store. Numerous negative reviews or complaints can be a warning sign.
  5. Unclear Policies: If the store doesn’t provide clear information about their return policy, warranty, or delivery services, it’s a red flag. You might end up with unexpected costs or conditions.

Being aware of these red flags can help you avoid a disappointing shopping experience and ensure you choose a reliable mattress store.


Q: Can I negotiate prices at a mattress store? A: Some mattress stores might allow price negotiation. It’s always worth asking, but remember to approach the process respectfully and reasonably.

Q: How can I choose the right mattress at a store? A: When choosing a mattress at a store, consider factors like size, type, firmness, your sleeping position, and budget. Don’t forget to test the mattress and check the store’s warranty and return policy.

Q: Do mattress stores offer warranties or guarantees? A: Yes, most mattress stores offer warranties on their mattresses. Some stores may also offer a comfort guarantee or sleep trial. Always check the terms of these policies before making a purchase.

Q: What are the benefits of buying a mattress from a store? A: Buying from a store allows you to test the mattress before buying, get expert advice, and sometimes negotiate the price. However, prices might be higher than online due to overhead costs.

Q: What are some red flags to watch for at mattress stores? A: Red flags can include high-pressure sales tactics, lack of information, too-good-to-be-true deals, poor reputation, and unclear policies.

Q: What type of mattress is best for me? A: The best mattress for you depends on your sleeping position, body weight, and personal comfort preferences. It’s always best to test a mattress in-store if possible.

Q: How often should I replace my mattress? A: Most mattresses should be replaced every 7-10 years, but this can depend on the quality of the mattress and how well it’s been maintained.

Q: Can I return a mattress if I don’t like it? A: Many mattress stores offer sleep trials where you can return the mattress if you’re not satisfied. Always check the store’s return policy before making a purchase.

Q: Does a more expensive mattress mean better quality? A: Not always. While price can sometimes reflect quality, it’s more important to focus on the comfort and supportiveness of the mattress.

Q: Is a firm mattress better for back pain? A: A medium-firm mattress is often recommended for back pain, but everyone is different. It’s important to find a mattress that supports proper spinal alignment.

Q: What is the difference between a memory foam and an innerspring mattress? A: Memory foam mattresses conform to your body for personalized comfort and pressure relief, while innerspring mattresses offer a traditional feel and strong support.

Q: Can the store dispose of my old mattress? A: Some stores offer mattress removal services with the delivery of your new mattress. It’s best to ask about this service when making your purchase.

Q: Do I need a box spring with my new mattress? A: This depends on the type of mattress and your bed frame. Some modern mattresses don’t require a box spring, but others may need the additional support.

Q: How do I clean a mattress? A: Most mattresses can be cleaned with a vacuum and mild detergent. It’s best to follow the manufacturer’s cleaning instructions.

Q: Can a mattress help with snoring? A: Yes, a supportive mattress and the right pillow can help keep your airways open and reduce snoring.

Q: Is it better to buy a mattress online or in a store? A: Each option has its advantages. Buying in-store allows you to try the mattress, while online shopping often offers more selection and lower prices.

Q: Can a mattress be delivered to my home? A: Yes, most mattress stores offer delivery services. Some may even offer setup and old mattress removal services.

Q: Should I buy a mattress protector? A: A mattress protector can extend the life of your mattress by protecting it from spills, allergens, and wear.

Q: How do I know if a mattress is supportive enough? A: A supportive mattress should keep your spine aligned and distribute your body weight evenly. If you wake up with aches and pains, your mattress may not be supportive enough.

Q: Do I need to flip my mattress? A: Some mattresses need to be flipped or rotated regularly, while others don’t. Check the manufacturer’s instructions for your specific mattress.


Buying a mattress is a significant investment that can directly impact your health and well-being. Therefore, it’s important to consider multiple factors and make an informed decision when shopping at a mattress store. Whether you’re buying your first mattress or replacing an old one, you must understand that each person has unique needs and preferences.

Navigating through a variety of options in a mattress store can be overwhelming, but a good understanding of different mattress types and their pros and cons can be beneficial. Memory foam, innerspring, latex, hybrid, or airbeds – each has its unique benefits and drawbacks. Your sleeping position, body weight, and personal preferences should guide your choice.

Moreover, understanding the financial aspects, such as potential negotiations, return policies, and warranty details, can also help you get the best deal. Some stores allow price negotiation and offer financing options to make the purchase easier on your pocket. Always remember to check their return policy and warranty coverage.

When choosing a mattress, one must not rush. Taking time to try out the mattress in the store is crucial. Since it’s a long-term investment, the mattress should align with your comfort preferences. A good rule of thumb is to lie on the mattress for at least 15 minutes to get a real feel for it.

Apart from personal comfort, consider the size of the mattress. From twin to king, there’s a size for every room and every need. Make sure the mattress fits comfortably in your room and accommodates you (and your partner if applicable).

Another important factor is the lifespan of a mattress. The average lifespan of a good-quality mattress is between seven to ten years. However, factors like the material quality, usage, and maintenance can influence this.

Many mattress stores also offer delivery and setup services. Some might even take away your old mattress for disposal or recycling. While availing of these services, make sure to confirm any associated costs.

The modern-day mattress industry offers not just a place to sleep, but comprehensive sleep solutions. Many stores sell accessories like mattress protectors, sheets, pillows, and bed bases that complement your mattress. Consider these additional items to enhance your sleeping experience.

Lastly, remain vigilant of potential red flags like high-pressure sales, lack of product information, and unclear policies at mattress stores. It’s essential to feel confident and secure in your purchase.

To sum up, buying a mattress from a store can be a rewarding experience if you are well-informed and prepared. After all, the ultimate goal is a good night’s sleep, which is vital for your physical health and mental well-being.

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